Incredibly slow

BrigitteW

Hi. I recently upgraded to Watermark Pro 3.2.0 after using the previous version for about a year. Now, whenever I run a batch, it's incredibly slow, pausing after 2-3 jpegs. The files themselves haven't changed, standard jpegs of about 10MB. It's strange because the new version is supposed to be faster. Any thoughts? I'm using Photoshop 23.4.2.

Thomas

Hi Brigitte,

which computer do you use?

Please post screenshots of your settings you made in the plugin or (even better) show a short screenvideo.

BrigitteW

Hi Thomas. Thanks for helping me. I have an almost brand new build, Ryzen 5900x with 32GB RAM.

These are my settings. Link to a video: [https://we.tl/t-BmYfjTKSVG](https://)

Thomas

Hi Brigitte,

this indeed looks really slow.

Is this also happening if you are using text instead of a logo file?
Would it possible to send me some photos and the logo file? You can also send it to me directly to thomas@pixelsucht.net
The problem for me right now is that I can't reproduce it on my machines. So it helps me a lot if you can give me all the details you have.

BrigitteW

Hi Thomas,

I just tested with a text logo and it's fast, as fast as the previous version was with the logo. It's a simple and small png. I'm sending you an email with a link to the photos and logo.

Thomas

I maybe found something. Can you please try to downgrade Photoshop from version 23.4.2 to 23.3.2 and see if it is still is slow?
You can downgrade PS by clicking in the Creative Cloud App in the apps tab on the three dots beside the "Open" button for PS. Choose "Other versions".

BrigitteW

Yes, you're right, it's lightning fast with the older version you mentioned.

Thomas

BrigitteW

Thanks for confirming. So it‘s a problem that was indtroduced with an Photshop update and not with the plugin. I‘ll contact Adobe and hope we can find out what‘s going on for providing a fix with the next PS update.

BrigitteW

I hope so too! For now I will be holding off updating Photoshop. Let me know if I can help with testing the fix you will hopefully find. And sorry for suggesting the plugin was to blame 🙂

Thomas

BrigitteW

Photoshop version 23.5.0 has just been released and seems to fix the problem. BrigitteW can you test it?

BrigitteW

My Creative Cloud still says 23.4.2 is the latest version. I'll keep an eye out for 23.5.0.

Thomas

BrigitteW

Yes, it can take a few hours to roll out worldwide.
You can force to check for updates in the Creative Cloud App under "Help" > "Check for updates".

BrigitteW

I got it just now and I'm happy to report that all is well again, watermarking a bunch of images within a few seconds. Thanks for your help Thomas!