Can't access Watermark in Photoshop

PHGraphics

I purchased and installed Watermark 3 Pro today. Since creating the attached screen capture, I've also used Creative Cloud Desktop to remove the old (free) version, and I've re-started my computer. CC Desktop says it's installed, but I don't have the "Plug-in" menu item between "View" and "Window" when I start Photoshop, and Watermark is not listed when I go to Help > About Plug-ins in the Photoshop menu. I've used CC Desktop to uninstall and then re-install Watermark Pro but still can't find a way to access it while using Photoshop.
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Thomas

Hi,

for Watermark 3 (and for all plugins based on the new UXP architecture) at least Photoshop 2021 is necessary.
According to the PS icon in your screenshot you are probably using an older version.

PHGraphics

I'm running Photoshop revision 21.1.3. I guess that's Photoshop 2020. I also have revision 22.2 installed but haven't been able to get it to run. Tracking down that problem just now I find that 2021 requires a CPU which supports SSE of 4.2 or later. My CPUs (2 of them) support up to 4.1. For this reason and others, I'll replace my workstation in a few months, but I don't have the time to do that right now. Until then, can I download an older version of Watermark Pro that will work with Photoshop 21.1.3? (I don't see that option on the website.)

Thomas

PHGraphics I just sent you an email with Watermark 2 that should work with your older Photoshop version.

MoonSuan

I am having the same issue. I purchased it successfully and installed it successfully. However, when I try to use it, I get the message that I need to purchase the pro version that I just purchased. I tried getting help from Adobe and nothing. Every troubleshooting link that I click on from the purchase email is broken and I get only an error message. So I am caught in a vicious cycle. I am currently using Photoshop 23.2.2. Is that the issue? I have not updated my Operating System for fears that some other things I use will no longer work such as my Wacom tablet. Suggestions are much appreciated. I can supply screenshots of the process and errors I am getting if it help.

Thank you for your help.

Monica
Owner, Silver Monkey Images

Thomas

MoonSuan Hi Monica,

are you sure you started the pro version from "Plugins" > "Watermark 3 Pro" and not the basic version from "Plugins" > "Watermark 3"?

MoonSuan

Hi Thomas and thank you so much for your quick reply. There is an issue beyond this I think? I have purchased it and installed it but it is not showing as available. I have attempted to get help from Adobe due to the error messages I am getting but the auto reply says it could be 5 days or more. I was hoping to use the Watermark yesterday on a batch of photos for an important project. I am attaching a file here containing a series of screenshots that I hope will help visually explain what I am seeing.

Thomas

MoonSuan Hi, you don't have open the Pro version. What your screenshots are showing are the basic versions of version 2.4 and 3.

Also the screenshot of the Creative Cloud marketplace shows the basic version. Here is the link to the Pro 3 version: https://adobe.com/go/cc_plugins_discover_plugin?pluginId=03f4da64&workflow=share
It also shows "Installed" here?

If you still have problems, please post screenshots of the marketplace entry Watermark 3 Pro (link above) and of Photoshop with the main menu "Plugins" open.

MoonSuan

I paid for Watermark 3 Pro. The payment went through but I cannot get it to either install or show up in my Plugins.

Thomas

MoonSuan Please post the screenshots I requested in my last post.

MoonSuan

The screenshots are of me attempting to click on "Troubleshoot Guide" and "MyAddons". I can't get anywhere.

Thomas

1) Post a screenshot of https://adobe.com/go/cc_plugins_discover_plugin?pluginId=03f4da64&workflow=share (open the link with the Creative Cloud App)
Example:

2) Post a screenshot of Photoshop with the main menu "Plugins" open so that I can see the entries.
Example: