I don't have access to paid version

mateusz1337

Hi,
Three days ago I purchased the Watermark Pro for Photoshop plugin. I contacted support via asupport@adobe.com, but I still don’t have access to the plugin and I can’t work without it.

I’ve already reached out to Adobe chat support three times on adobe.com. No one has been able to help me so far. I even had two remote support sessions, but the issue still hasn’t been resolved. The plugin doesn’t appear in my Creative Cloud – it looks like I never bought it at all.

One of the Adobe technical agents from the chat told me to post here on the forum.
I honestly don’t know what else to do. The money is gone, the plugin is missing, and I’m about to lose my job because I missed my photo delivery deadline.

Please, I need urgent help.

Thank you in advance.

Thomas

Hi there,
please send me the purchase confirmation and detailed screenshots (from the Creative Cloud Desktop App) to thomas at pixelsucht dot net. Please mention also which version of PS you are running.